GET PEACE OF MIND WITH PASS PROTECTION
Safeguard your prized winter possession by getting reimbursed up to 100% of the cost of your pass if an illness, injury or other qualifying event prevents you from using it before or during the season.
Pass Age Group Price
Adult (23–64) $35
Youth (13–22) $35
Child (5–12) $25
Senior (65–79) $25
ADDING PASS PROTECTION
You may purchase Pass Protection along with your season pass online or by phone, or add it any time before the first day of the ski season by calling 800.MAMMOTH.
If you purchase your season pass 30 or less days before the start of the ski season (Nov 10 for the 2016/17 winter), or anytime during the ski season, you may purchase it along with your pass online or by phone, or you must add it within 30 days of pass purchase by calling 800.MAMMOTH.
There is a 10-day money back guarantee, after which Pass Protection becomes non-refundable.
Get reimbursed up to 100% of your pass purchase price for any of the following reasons:
1. Personal Physical Injury or Sickness
Injury or sickness must be so disabling that the passholder can no longer ski/snowboard for the remainder of the season, as verified by a physician at the time of sickness or injury.
2. Physical Injury or Sickness of a Family Member
Injury or sickness to the family member must be so disabling, as verified by a physician, as to reasonably cause the passholder’s season pass to be unusable for the rest of the ski season (such as where passholder becomes the family member’s primary care giver).
3. Passholder Is Involuntarily Terminated, Laid Off, or Job Requires Involuntary Relocation
a) At the time of the Event, passholder must have been an active employee for the same employer for at least one year.
b) Pass Protection is not applicable to temporary employment, independent contractors or self-employed persons.
c) Relocation of passholder’s primary residence must be at least 150 miles from prior residence.
d) Relocation for new employment is not a qualifying reason for reimbursement. Passholder must be involuntarily terminated or laid off by employer and meet above criteria (a and c).
Dependents also qualify based on the parent/guardian’s qualifying Event for this section only.
Documentation, such as a notice from the employer or former employer, must be provided.
4. Passholder is Called to Active Military Service or Military Leave Is Revoked or Reassigned
Official documentation of the Event must be provided.
5. Passholder has Become Pregnant
Pregnancy must occur after the passholder's effective date of Pass Protection, and must be verified by a physician. Spouse and dependents of the pass holder who becomes pregnant do not qualify for reimbursement.
Adding Pass Protection
If you have already purchased your pass and wish to purchase Pass Protection, please call 800.MAMMOTH
or 844-GO2-BEAR. You may add Pass Protection at the time of purchasing your pass, any time before the first day of the ski season, or up to 30 days after purchase (if purchasing less than 30 days prior to opening day or after opening day). Pass Protection is effective from the date of completed purchase. Events which occur prior to the effective date of Pass Protection are not subject to reimbursement through Pass Protection. There is a 10-day money back guarantee, after which Pass Protection becomes non-refundable.
For Questions or to Begin a Claim send an email to ValuePassSupport@mammothresorts.com
or call 760-934-2571
All claims must be filed within 90 days of the qualifying event. Once you file a claim, your supporting documentation must be submitted within 90 days from the file date, or your claim will no longer be valid. You can fax all claim documentation to 760-923-6816
Pre-Season Pass Cancellations:
For Events that occur prior to the start of the ski season, you will be reimbursed the full cost of your season pass if you're unable to use it for the entire season due to one of the above reasons.
Season Interruption Reimbursements (pro-rated):
For Events that occur after the ski season begins, reimbursement will be on a pro-rated basis, based on the length of the season and the date that you became unable to ski/ride. Number of days the pass was used will not be taken into account. For Pass Protection purposes, the planned start and end dates for our season are 11/10/16 and 5/31/17, respectively.
Pre-Existing Medical Condition Exclusion Waiver:
You must be medically stable when you purchase your protection plan.
DOWNLOAD PASS PROTECTION INFORMATION